Privacy Policy.

Who we are and what this covers

AV Hiring USA ("AV Hiring", "we", "us", or "our") operates avhiringusa.com and provides specialist audio-visual recruitment services across North America.

This Privacy Policy explains what personal information we collect when you visit our website, submit a CV, contact us about a role, or otherwise interact with our services — and how we use, share, and protect that information.

By using our services or providing us with your information, you consent to the practices described in this policy. If you do not agree, please do not use our services.

What we collect

Information you provide directly

• Contact details: name, email address, phone number, location
• Resume / CV content: employment history, education, certifications (e.g., CTS, ETCP), skills, references
• Application materials: cover letters, portfolios, supporting documents
• Communications: emails, messages, and notes from conversations with our recruiters
• Preferences: role types, salary expectations, location flexibility, availability

Information collected automatically

• IP address, browser type, device information, operating system
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies (see our Cookies Policy)

Information from third parties

• Professional networking sites (e.g., LinkedIn) where you have made information public
• References you authorize us to contact
• Employer feedback during placement processes

What we do with it

We use your personal information to:

• Match you with relevant AV roles and prospective employers
• Communicate with you about opportunities, applications, and recruitment processes
• Provide our recruitment services to client employers
• Maintain and improve our website and services
• Respond to your inquiries and provide customer support
• Send you marketing communications (only with your consent — you can opt out anytime)
• Comply with legal obligations and protect our legal rights
• Detect, prevent, and address fraud, security, or technical issues

We will not use your information for purposes incompatible with those listed above without your consent.

Who we share it with

We share your information in the following circumstances:

• With prospective employers: We share your CV and relevant details with potential employers only after we have discussed the opportunity with you and you have provided consent (express or implied through your application).
• With service providers: We use trusted third parties to operate our business, including our applicant tracking system, email services, website hosting, and analytics providers. These providers are bound by confidentiality and security obligations.
• For legal reasons: We may disclose information if required by law, court order, or to protect our rights, safety, or property.
• In business transfers: If our business is acquired, merged, or sold, your information may transfer to the successor entity.

We do not sell your personal information to third parties for monetary or other valuable consideration.

How long we keep your information

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

• Active candidates: While you are actively seeking roles or engaged with our services
• Inactive candidates: Typically 5 years after last contact, after which we anonymize or delete your records
• Placement records: Retained for legal, tax, and audit purposes per applicable regulations

You may request deletion of your information at any time (see "Your Rights" below).

What you can do

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your information (subject to legal exceptions)
• Withdraw consent: Where we rely on consent to process your information, you can withdraw it at any time
• Object or restrict: Object to certain processing or request that we restrict how we use your information
• Data portability: Receive your information in a structured, machine-readable format
• Opt out of marketing: Unsubscribe from marketing emails at any time

California residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, request deletion, and opt out of "sales" (though we do not sell personal information). To exercise these rights, contact us at info@avhiringusa.com.

How we protect your information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage, encrypted transmission, access controls, and regular security reviews.

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong, unique passwords and to inform us immediately if you suspect any unauthorized use of your information.

Cookies and similar technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support our services. For details on what cookies we use and how to control them, please see our Cookies Policy.

Services we use

We work with trusted third-party service providers to deliver our services, including:

• Applicant tracking system: careers-page.com (for job postings and applications)
• Analytics: Google Analytics
• Website hosting: GoDaddy
• Email communications: GoDaddy, Microsoft

Each of these providers has its own privacy practices. We recommend reviewing their policies for full details.

Where your data goes

AV Hiring USA operates primarily in the United States with leadership presence in the UK. Your personal information may be transferred to, stored in, and processed in countries other than the one where you reside. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect it in accordance with this policy and applicable law.

Information from minors

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe we have collected information from a minor, please contact us immediately at info@avhiringusa.com and we will take appropriate action to delete it.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions or requests

If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your information, please contact us:

Email: info@avhiringusa.com